Daniel Lima
Be careful, the app is in a veeery beta stage. Card doesn't work (I bought one and I could not show the card details, so wasted 1 euro). Verification is buggy as well. I completed the verification process and the verification button is still there, when I click it, it congratulate me for completing the verification again without asking anything. I decided to quit. To send money back, more high fees. Created a useless support ticket 405625 it didn't help. They asked to update the app.
Lepi Lepi
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Tha app is unusable, preventing me to actually starting an acocunt. When I did the video verification the first time, everything seemed to be fine, the agent said it's done, goodbye. When the call was ended by him, the app immediately went back to "start video verification call", like nothing really happened. Okay, let's do that again. Nope, it says "already been completed" then goes back to the "start video button" and stuck in an infinite loop. Tow days later, it let me to do it again, so I spoke with another agent, did the same sh it with the ID tilting and stuff, then of course when she said goodbye, this pieace of cra p went back again to the "start video call" button, doing the same infinite loop with the "already completed" bullsh it. No email, no other notification, nothing at all. It looks like it is impossible to get verified because of the buggy app.
22 people found this review helpful
Bitwala GmbH
June 15, 2021
It seems like there was a technical issue for you. We have updated our app completely and are also available on Social Media and through our customer support in case that you have any questions. We‘d be happy if you‘d let us know how the app works for you now.